- Listening VS Hearing : Hearing is done without any active participation. Listening is a mental exercise requiring active & conscientious participation
- Demonstrating Empathy : Empathy is one of the main characteristics of a good listener. To respond appropriately, the listener must "read" the messenger & his message.
- Shutting Out the Environment :To center his attention on the messenger, the listener must concentrate & avoid distraction.
- Make the message meet : A common problem with having an effective conversation is when each one of the participants is trying to say something different.
It's the task of both messenger & listener to create conditions that make real communications possible.
" Too often we underestimate the power of touch, a smile,a kind word,a listening ear, an honest compliment , or the smallest act of caring, all of which have the potential to turn a life around " (Leo Buscaglia,American Author1924-1998)
Taken from Manager Mentor at Aston Denpasar Hotel & Convention Center
Conducted by Ms. Maggy, Aston International Indonesia